Happy World Quality Week!
‘Quality’ is often defined as ‘the standard of something as measured against other things of a similar kind; the degree of excellence of something.’
So, what is quality when it comes to Management Standards?
ISO9001 is the world’s most recognised business standard for quality in terms of the product or service that is delivered to a customer. Certification to ISO9001 demonstrates not only that whatever a product or service is, that it is delivered in a consistently quality manner but also with commitments to reducing errors whilst increasing levels of customer satisfaction. ISO9001 is suitable for all types of organisation, from sole traders to PLCs, who want to demonstrate they are a ‘quality organisation’.
The philosophy of ISO9001 is ‘to meet and exceed customer expectation’. All business processes within an ISO9001 accredited company should work towards identifying what the customer wants and then exceeding their expectation.
How will ISO9001 help your company?
Although ISO9001 certification is not a legal requirement, most companies opt to achieve certification for the following business reasons:
- Improvements in an organisation’s efficiency and effectiveness
- Enhanced customer satisfaction
- Lower costs and the prevention of wastage
- Increased sales and profits
- Competitive advantage over rivals
- Requirement within invitations to tender
- Requirement within supply chains
- Requirement for public sector work.
Get in touch and let Eaglet Business Systems Ltd help you on your ISO journey.
