ISO9001 is the world’s most recognised standard for ‘Quality’ in terms of the product of service that a company delivers to its customers. Certification to ISO9001 demonstrates not only that whatever your product or service is, that it is delivered in a consistent quality manner and with commitments to reducing errors whilst increasing levels of customer satisfaction. ISO9001 is suitable for all types of organisation from sole traders to plc’s.

It is based around the Plan, Do, Check, Act Model.

ISO9001’s key principles are:

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Continual improvement
• Evidence based decision making
• Relationship management

The benefits of ISO9001 are:

• Improved efficiency and effectiveness
• Enhanced customer satisfaction
• Increased sales and profits
• Competitive advantage over rivals
• Assists the tender selection process

How do you achieve ISO9001?

Gaining and then maintaining an ISO standard is a 3-stage process:

Stage 1            Become compliant to the standard

Stage 2            Assessment by a certification body, albeit UKAS or non-UKAS

Stage 3            Maintain and retain your ISO certification by conducting regular internal audits, ensuring compliance, monitoring KPIs and holding management review meetings

Eaglet Business Systems has a variety of services to assist you with all stages of the ISO processes.