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What is ISO22301?

ISO22301, formally known as BS25999, is the standard that relates to business continuity management.It ensures continued business operations in the event of a disruption, whether due to a major disaster or a minor incident. ISO22301 is the world's first British standard for business continuity management (BCM) and has been developed to help companies minimize the risk of such disruptions.

The benefits of BS 25999 are widespread:

The provision of a common consistent framework based on international best practice that manages business continuity.
Proactively improves your resilience when faced with the disruption of your ability to achieve key objectives Enhanced reputation
Helps protect and enhance your reputation and brand
Competitive advantage
Opens new markets and helps you win new business.
Win more contracts more cost effectively
Provides a marketing edge and using certification can help reduce the cost of expensive tenders.
Business improvement
Certification requires a clear understanding of your entire organization which can identify opportunities for improvement.
Continuous improvement
The certification process involves regular audits which ensure that your management system is up to date.
Demonstrates that applicable laws and regulations are being observed
Cost savings
Creates opportunities to reduce the cost of BCM audits and may reduce insurance premiums.
Provides a rehearsed method of restoring your ability to supply critical products and services to an agreed level and timeframe following a disruption
Delivers a proven capability for managing a disruption

An ISO22301 system is simple to operate and run. It should work for and fit in with your business, not the other way round. It is based upon the Plan-Do-Act-Check model. This cycle is common to most British or International standards and is the basis of all sound management initiatives.

What are the benefits of having ISO22301?

Benefits of Implementing an OHS Management System include:

Reduced work-related accidents and illness
Reduced costs associated with accidents and illness
Improved performance through policies and procedures
Compliance to the latest legislation
Reduced risk of citations/penalties
Improved company image by demonstrating a commitment to manage and minimize risks to employees and customers

An OHS management system can be applied to any type of business wishing to manage its risks for health and safety in the workplace.

BS 18001

Plan-Do-Check-Act Model


– All aspects of a business should operate to a plan, and we mean a real plan, not the one commonly given to the bank manager that states what he wants to see, but with little bearing on reality. We mean an operational plan. A plan of action. Within the overall plan should be a departmental or divisional plan: for example, one for sales, one for purchasing, one for all areas of your product or service. Also there should be a plan for resources, both human and material.

You are planning to establish do I have enough, too much, is it suitable, is there better out there? You may be planning for growth, expansion, acquisition, disposal, survival or to stay the same. It doesn't matter unless it matters to your business. After all, it is your plan for your business.


– Once the plan is in place. Do it. Execute the plan. Follow it. Better it. This part of the cycle more than any must be within a defined timescale which should have been set within the planning phase. At the end of the timescale it is time to review.


– Checking the results of the DO in relation to the PLAN. How did we do? Did we exceed the expectations of the plan or did we not? During the cycle did anything change, such as a change of economics, robbery, developments by competitors etc? Have any other factors changed, such as the loss of a member of key personnel, illness or worse? But the vital thing is to check the results against the plan and mitigate (up and down) in light of changes.


– Finally, within this cycle, decisions have to be made to ACT on the results. A natural conclusion is that this will lead to fresh inputs to the new PLAN.

The length of the cycle is up to you. Often they will be annual, 6 monthly or quarterly. Sometimes they are project or campaign dependant.

We find that companies normally work towards ISO22301 accreditation as they are losing out on work as potential work or because current customers require them to have it. So here at EBS we make the process of achieving it as easy and as simple as possible.

Getting ISO22301 and keeping it is a three stage process.

The first stage is to get the company compliant to the standard. To achieve this we have several options available, all of which come with GUARANTEED certification. Ask us for details of this guarantee.

Our options are tailored to allow you to balance the right levels of time and financial investment. Some options allow us to take on more of the work and levy a larger fee, meaning your time is kept to a minimum. Other options are more time intensive and cost effective. The choices are as follows:

Consultancy, Coaching, CD Rom, Online management system (AIMS)

BS 18001


Once you have a BS and / or ISO system in place, it will need to be assessed. Eaglet can support you in this. In fact, it is at this stage that our guarantee is most applicable. Assessment can be conducted via two different routes: UKAS or non-UKAS route.

What is UKAS and why use a UKAS Approved Certification Body?

UKAS is the United Kingdom Accreditation Service and are the body behind official certifications. Accreditation by UKAS means that evaluators such as testing and calibration laboratories, certification and inspection bodies have been assessed against internationally recognised standards to demonstrate their competence, impartiality and performance capability. It is the ability to distinguish between a proven and competent evaluator that ensures that the selection of a laboratory, certification or inspection body is an informed choice and not a gamble. UKAS accreditation means the evaluator can show to its customer that it has been successful at meeting the requirements of international accreditation standards. This means that the customer reduces the risk of selecting an incompetent evaluator and paying for, or more seriously, acting upon invalid results.

Fees for UKAS assessments vary depending on the organisation you choose. If necessary we can advise you.

Why use BSI for certification?

BSI Group is a group of companies, one of which is BSI Management systems. Other divisions in the group are BSI British standards, the national standards body of the UK and BSI product services, who test a huge variety of industrial and consumer products such as construction, fire safety, electrical, electronic & engineering products and medical devices. BSI management systems are one of the leading brands for ISO certification and are recognised as the oldest and biggest in the UK. BSI currently boasts over 6000 certifications.

Why use other certification Bodies?

When a company achieves certification, they are certified to an ‘ISO’ (International Organisations for Standards – the acronym is French), ‘EN’ (European Number) or BS (British Standard) standard, not to the criteria of the independent certification body. No certification body writes or owns the standards. They all subscribe to the same ones so there is no hierarchy of certification bodies. It just comes down to personal choice. All UKAS certification bodies (there are over 150 in the UK) can all offer the same level of certification. Globally (as at 31 December 2010) there are over 1.1million active certifications for ISO9001, which means that BSI only certificate less than 1% of the global market.

Why use a non-UKAS Approved Certification Body?

The best analogy we can give is like buying a suit. You can go to an ‘off the peg’ supplier or a tailor. Either way you get a suit. The tailor (in our case the UKAS body) will work to a certain standard, and by belonging to their regulatory body will have accountability to the quality of their service. An off the peg supplier may or may not be good.

A non-UKAS registered body is, in essence, self certificated. There is no guarantee of the level of service, the review process, an appeal service or any redress in case of false, erroneous or negligent assessment decisions. Bad non-UKAS bodies are regarded as the cowboy element in ISO certification. For discerning buyers, certification by a non-UKAS certification body is regarded as not worth the paper it is written on and has little credibility.

However the advantage of using a non-UKAS certification body is that the fees for certification are usually lower. A reputable non UKAS certification body will give a robust assessment of a company and will work to the standards demanded in ISO17021 - (conformity assessment - requirements for bodies providing audit and certification of management systems). A reputable non UKAS certification body is as good as a UKAS one, cheaper and often less ‘officious’.

How do I keep ISO22301?

Phase three of ISO22301 implementation is retaining certification once you have achieved it. You can either do this internally and we can train you whether we are consulting or coaching. Alternatively you may wish to outsource the process to EBS to manage on your behalf. Either way what needs to be done is:

  • Systems management
  • Conduct a full suite of internal audits at regular intervals
  • Conduct a management review at least once per annum
  • Manage all errors
  • Manage fixes to all errors
  • Manage preventive fixes to potential errors
  • Update the system in line with organisational changes
  • Set, measure, analyse and update key performance indicators.
  • Manage customer needs within the company.

BS 18001


Here at Eaglet Business Systems Ltd, we firmly believe that all management systems should work with ease and without fuss. By instructing our consultancy service, we will do all the work for you but write a system that is YOURS. We start with basic templates that cover all the mandatory requirements of the standard and our interpretation of best practice following first-hand practical implementation experience since July 1997. Adding to the basics we then conduct an in-depth consultancy exercise to understand how you operate your business. This usually involves us interviewing all the departmental heads to get a firm and clear understanding of what you do, how you do it, and on what bits of paper / software packages you do it on.

From there we write up YOUR system and only add to it where it is essential that we do so. For example, we would only add to the system where an omission would lead to a problem in gaining certification, or where you ask us to.

Once the system is in place, we leave you for a small period of time to allow you to operate it. We will then return to conduct some internal audits, carry out a full review and prepare your company for assessment.

Your time investment is kept to a minimum as we do the vast majority of the work, allowing you to keep doing what you do best – operating the business. Call 08707 511007 or email NOW to ask for a quote. Fees will depend on the complexity of your business, the number of sites you operate from and their geographical location(s), but typically will start from £4950.00 + VAT

BS 18001


Coaching is a similar process to consultancy in that we start with the basic templates but this time teach and coach you to write your own system. This is our favoured approach because it ensures your understanding of the process. Pure consultancy often leads on to us managing the system for you, which is great for both of us, as long as it is right for you, Our coaching option ensures that you learn the nuances of ISO22301 along the way thus allowing you to run your system post certification more effectively.

Your time investment is increased as you are learning the standard and how to operate it. However your financial investment is less. Call 08707 511007 or email NOW to ask for a quote. Fees will depend on the complexity of your business, the number of sites you operate from and their geographical location(s), but typically will start from £2950.00 + VAT

BS 18001


Our CD Rom option is aimed at professionals who understand how to write and operate a management system but need the mandatory procedures and forms to run a quality management system compliant to ISO22301. We provide all the guidance to do so in the form of checklists, guides and all the manuals. The CD Rom comes with a promise of 100% credit towards any upgrade to a coaching or consultancy service.

The fee for a CD Rom is £700.00 + VAT. Call 08707 511007 or email NOW to ask if you are suitable for this service.